It always starts with “Hello. How can we help you?” A simple phrase that begins a relationship between two strangers—the researcher and the archivist/librarian. I provide assistance and guidance to DORIS’ collections. This doesn’t mean that I perform the patrons’ research for them. Sometimes I simply retrieve the requested records or book. More often, I have to dig a bit deeper into our collection guides and catalog to help patrons. It’s those occasions that I find the most interesting and when I learn the most.