September 11

Commemorating September 11th

New York is a symbol of freedom.
Everyone in the country loves you.
We hope your hearts are o.k.
You are very special to us.
Our families care about your families.
Remember we love you and are always thinking of you.
Keep up your spirits and God bless us all.

On September 11, 2026, New York City will commemorate the lives of the 2,983 men, women, and children killed in the September 11, 2001 attacks on the World Trade Center. This historic moment transformed both New York City and the nation in ways both big and small, and messages of hope, encouragement, love, and resilience poured in from across the country.

Throughout the month of September, LinkNYC kiosks throughout New York City will feature some of these heartfelt messages—specifically, children’s artwork and letters. Sent to City officials from school classrooms across the country, the handwritten letters express encouragement and gratitude to New York City’s firefighters, police officers, and New Yorkers citywide. They have been preserved in the Municipal Archives as a testament to the powerful impact that day had on lives both near and far.

As we recognize the 25th anniversary of this horrible incident, we also recognize the incredible hope, strength, and resilience that people brought with them to a place of tremendous grief and pain.

As part of the 25th annual 9/11 Day of Service & Remembrance on September 11, 2026, DORIS is inviting volunteers to commemorate the 25th anniversary of September 11 by helping to preserve the heartfelt messages left by family members and loved ones at the annual Ground Zero memorial services. Volunteers’ participation will help preserve these historical records and contribute to the future creation of a searchable, publicly accessible digital archive that will ensure every message can be discovered, remembered, and shared. 

This virtual transcription event will take place on From the Page, a crowdsourcing platform which will host photos documenting handwritten messages inscribed on the wooden supports that surrounded the temporary reflecting pools installed annually at the site of the City’s 9/11 memorial services. The supports were collected and preserved by the Municipal Archives, and the messages they bear contain deeply personal expressions of remembrance, love, and loss.

The 9/11 transcription project will extend beyond September 11, and all volunteers participate remotely. To learn more, visit Messages of Memory: Transcribing Words of Remembrance.

Transcribing the Messages Written on September 11 Memorial Supports

Archivists gather materials left in one of the temporary reflecting pools constructed on the footprint of  the South tower of the World Trade Center. September 11, 2008. Photographer: Michael Lorenzini, NYC Municipal Archives

Archivists gather materials left in one of the temporary reflecting pools constructed on the footprint of the South tower of the World Trade Center. September 11, 2008. Photographer: Michael Lorenzini, NYC Municipal Archives

The New York City Department of Records and Information Services (DORIS) offers internships to high school and college students throughout the year. This summer DORIS partnered with the New York City-based non-profit organization, PENCIL, to again participate in their internship program. PENCIL’s internship program matches interns with local organizations and businesses to provide career readiness training, connections to professional mentors, and a paid summer internship. In return, the organizations and businesses benefit from the work completed by the interns and from the relationships fostered with the intern and wider community.

The Municipal Archives hosted PENCIL intern began the transcription of the messages written on supports from September 11 anniversary commemorations. The September 11 memorial transcription project is an ongoing project initiated this summer that will conclude when all of the written messages are transcribed.   

The Municipal Archives holds numerous collections documenting the aftermath of the September 11 attacks, including wooden beams inscribed with messages. Comprising fifty-six pieces, they are the wooden supports for the temporary reflecting pools that were constructed on the footprints of the two World Trade Center towers destroyed by the attacks on September 11, 2001. Prior to the opening of the 9/11 Memorial and Museum, anniversary the temporary pools were the location of memorial services held for the families who lost loved ones. Attendees left mementos such as stuffed animals, notes and flowers. They also inscribed handwritten messages on the wooden supports. Municipal Archives staff collected many of the items and supports annually between 2002 and 2009  after each commemoration concluded.

In 2020, DORIS hired photographer Stephen Mallon to document the messages written on the supports. In many instances the writing is fading and preserving the information in digital images was the best preservation strategy. In 2021, in preparation for the start of the transcription project, Digitization Specialist, Matt Minor, meticulously numbered each message inscribed on the supports. With each inscription assigned a number, the intern transcribed more than 450 messages. The transcriptions completed form the background of a banner that will be displayed at the non-profit Photoville event that opens in September, “Messages to Those We’ve Lost: 9/11 Memorial Railings.”

The Municipal Archives is recruiting volunteers to assist in transcribing the content of the remaining supports. We welcome volunteers to engage with the transcription project.

Documenting the WTC Memorial Risers

The Municipal Archives recently launched a project to document the “risers” built for the annual 9/11 memorial services at the World Trade Center. Beginning September 11, 2002, New York City held annual memorial services for the victims of the terrorist attack on the World Trade Center.

Memorial pool at the World Trade Center, September 11, 2005.  Photographer:  Michael Lorenzini, NYC Municipal Archives.

Memorial pool at the World Trade Center, September 11, 2005.  Photographer:  Michael Lorenzini, NYC Municipal Archives.

For the first nine years, family members who gathered at the site for the services placed flowers and memorabilia in two water-filled pools representing the World Trade Center Twin Towers.

DORIS staff gathered mementos and flowers from a memorial pool at the World Trade Center, September 11, 2008.  Photographer:  Michael Lorenzini, NYC Municipal Archives.

DORIS staff gathered mementos and flowers from a memorial pool at the World Trade Center, September 11, 2008.  Photographer:  Michael Lorenzini, NYC Municipal Archives.

The Municipal Archives preserved items left by friends and families at the site, along with the structural elements of the water-filled pools. Known as the “risers,” these wooden beams vary in size with some measuring approximately 18' x 10" (18 ft. long x 10 inches wide).  

WTC Risers. WTC Riser Documentation Project, December 2020. Photographer: Pearl Boatswain,  NYC Municipal Archives.

WTC Risers. WTC Riser Documentation Project, December 2020. Photographer: Pearl Boatswain,  NYC Municipal Archives.

Between 2002 and 2008, the Archives retrieved 56 “risers” from the annual services. The symbolic pools were discontinued when construction of the new World Trade Center buildings covered the site.   

WTC Riser. WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain,  NYC Municipal Archives.

WTC Riser. WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain,  NYC Municipal Archives.

The intrinsic value of the risers lies in the inscriptions written on them by family members. The inscriptions cover a gamut of emotions including sorrow, anger, and love.

Looking ahead to the twentieth anniversary of the attack in 2021, the Archives conceived the documentation project to ensure survival of these inscriptions, some of which are beginning to fade. The Archives will maintain several risers in its permanent collection. Some will be relocated to other institutions.  

Temporary studio set-up at Industry City, WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain, NYC Municipal Archives.

Temporary studio set-up at Industry City, WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain, NYC Municipal Archives.

The Archives contracted a professional photographer, Stephen Mallon, for the documentation project. Beginning November 30, he used a medium-format camera to create high-resolution color images. Each riser was photographed in its entirety for documentation and then 12" sections were shot with a one-inch overlap. The sections will be stitched together to recreate a digital replica of each riser.

WTC Riser, WTC Riser Documentation Project, December 2020. Photographer: Pearl Boatswain,  NYC Municipal Archives.

WTC Riser, WTC Riser Documentation Project, December 2020. Photographer: Pearl Boatswain,  NYC Municipal Archives.

The planned second phase of the project will be to enter the names, years and inscriptions into a searchable database. Given the large amount of content the Municipal Archives is developing guidelines to “crowd-source” the data entry. This database will then be connected to the unique image which will allow families to find the inscriptions written years earlier.

WTC Riser. WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain,  NYC Municipal Archives.

WTC Riser. WTC Riser Documentation Project, December 2020.  Photographer: Pearl Boatswain,  NYC Municipal Archives.

The Municipal Archives will coordinate with other partners to complete this monumental project.